Team Leadership
- Lead, coach, and develop Field Service Technicians, tradespeople, and apprentices
- Set clear goals and drive a high performance, safety focused culture
- Conduct one on ones, performance reviews, and ongoing development planning
- Support training and upskilling to build team capability
Operations
- Plan, coordinate, and supervise daily field service activities
- Provide technical support both on site and in house
- Ensure jobs are completed on time, on budget, and to quality standards
- Review job cards, timesheets, and reporting for accuracy
- Identify improvement opportunities across systems, processes, and performance
- Build strong customer relationships and identify additional work opportunities
Financial & Admin
- Support budgeting, forecasting, and cost control
- Monitor productivity and chargeability targets
- Ensure timely job closure and invoicing
- Maintain accurate reporting and documentation
Customer Focus
- Deliver consistent, high quality service aligned to customer expectations
- Manage scope changes and ensure clear communication with clients
- Support your team to build strong, professional customer relationships
